Are you ill, bereaved, or worried about someone who is?

If you're ill, bereaved, or worried about someone who is, we can guide you on a variety of issues, including:

Advice line

Our Advice Line is open to anyone affected by life-limiting illness or bereavement. You can speak to one of our hospice team who is able to give advice on symptoms, nursing care and other needs relating to life-limiting illness. At times it may be necessary to seek advice from other professionals, or direct you to another service such as your GP.

Any health professional who is involved with a person affected by life-limiting illness can also call the advice line, with their permission.

The advice line is available between 8am and 8pm, 7 days a week, on 01245 455478. You can read more about the Advice Line here.

Please note: This is NOT an emergency service. If urgent medical attention is required, please contact your GP in the first instance. If it is outside your GP’s normal working hours, you will need to contact NHS 111.


For many life-limiting illnesses there are dedicated charities providing specialised information and support. We've produced guidance on local and national organisations, charities, and support groups for patients and families.

Click on the links below to download a PDF:

Contact us

If you'd like to speak to someone in our Information Services Team, please call 01245 457378 or email [email protected].

Find us

If you'd like to speak to us face-to-face, you can find us in the following places:

Information Pod at Broomfield Hospital

Working in partnership with Mid Essex Health Trust and Macmillan Cancer Support, the Information Pod is based inside the atrium near M&S at Broomfield Hospital. It is open Monday to Thursday 9am - 5pm, and Fridays 9am - 4pm.

Hospice Outreach Project (HOP)

Our Hospice Outreach Project (HOP) makes use of a vehicle to tour mid Essex, giving specialist advice in locations such as schools, libraries, supermarkets, and community centres.

In 2016 we were forced to retire our previous HOP vehicle, due to mechanical defects. As a result, our community saw a sharp decline in the services available to them - particularly in remote areas.

We're now pleased to announce that our new and improved HOP vehicle will enter service in October 2018. We can now continue offering a mobile service which provides flexible, accessible care right into the heart of the community.

A range of specialist staff will be touring with the HOP vehicle, including specialist nurses who are able to provide information and advice on all aspects of hospice care. The HOP also acts as an education resource for healthcare professionals and the wider community.

Pop-up Pod

The pop-up pod is a mobile display space that we use in smaller venues such as shopping centres. A timetable of our upcoming locations will be available later in the year.