At Farleigh Hospice (registered charity number 284670), we are committed to respecting and protecting your privacy. We comply fully with the Data Protection Act 1998 and NHS requirements concerning confidentiality and information security standards. The Data Protection Act 1998 requires every organisation that processes personal information to be registered with the Information Commissioner’s Office. Our registration number is Z5588948.

The following policy explains how we handle the information that we collect about you.

 To download a PDF version of this policy, please click here.


Protecting your Personal Data

Farleigh Hospice takes information governance and security seriously. In accordance with the Data Protection Act 1998, all information will be stored securely. Farleigh Hospice does not capture and store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details, or do so by enquiring about or ordering any of our services, making a donation or purchasing an item.

In the latter instances and with your permission, the personal information you give us is used exclusively by the Farleigh Hospice group (incorporating Farleigh Hospice and the Local Hospice Lottery) to keep you up to date with the difference your support is making and to send you occasional information which we think will be of interest. You can choose, at any time, how we communicate with you or if you choose to not hear from us at all.


What information do we collect about you?

Service users

The types of information we might collect from you includes names, address, contact details, next of kin as well as information of a medical and sensitive nature. This information is collected for the purpose of providing our clinical services and care to those referred to us and could be used in conjunction with other NHS healthcare service providers under strict guidelines. We may collect personal/sensitive information relating to race, faith, sex, religion and family life for statistical and reporting purposes but these will be anonymised and an individual person will not be identified.


The types of information we might collect includes name, address, email, phone number, and date of birth.


How will we use this information?

We will use your data to provide you with the information, products or services you have requested, for administrative and statistical purposes, to provide care and support tailored to your medical needs, or to fundraise and further our charitable aims and comply with the law.

We will highlight at the time of capturing your information, if it is to be used for different and non-compatible purposes to those described above or those that you would not reasonably expect. We may need to share your personal information with our trading subsidiaries, service providers, associated organisations and agents but solely for our own purposes. This will be done only where necessary and under a formal non-disclosure agreement.

This agreement is designed to protect your information securely and sets strict obligations as to the use of that information. Any information that is shared with those described above is through security systems like NHS mail, secure file transfer portals and use of encryption.

There may be occasions where personal sensitive information is anonymised before use for administrative and statistical purposes at the Hospice or shared with other NHS service providers. When information is anonymised it means we protect your confidentiality by removing any information that could identify you as an individual.

We will not share, sell or swap your personal information with any organisation or third party for their own marketing or fundraising purposes.


How do you protect my personal information?

We have robust technical and organisational systems and policies in place to manage and protect your personal information. These measures include data encryption and up to date security software to ensure confidentiality and to guard against unauthorised access, unlawful processing, accidental loss, damage or destruction.


Marketing and Consent

We would like to send you information about Farleigh Hospice that may be of interest to you and may help to further our charitable aims.

As a registered charity, we rely heavily on the ability to communicate with our supporters and those within our catchment area to help raise the £16,039 it costs to provide our services free of charge each day. The purpose of these communications are to keep you up to date with news of any future developments at the hospice, to tell you more about how your donations and support are helping those we care for, to highlight other ways in which you can choose to support our work, and to raise awareness of our charitable status and high-dependency on voluntary donations to keep our vital local services free of charge for all of the individuals we care for.

We will only send you information if you have consented for us to contact you in this way. We will also endeavour to provide this statement on all marketing communications. Please be aware that there will be a period of up to 31 days to update your communication preferences once a request has been made, and as a result, in this time, you may still receive communications from us whilst your request is being processed.

You have the right to update your communication preferences or stop communications at any time by calling 01245 457394 or email [email protected].


Access to information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please put your request in writing to:

Farleigh Hospice, North Court Road, Chelmsford, Essex CM1 7FH

We want to make sure that your information is accurate and up to date. You have the right to correct or remove information that you think is inaccurate.


External links

Farleigh Hospice takes no responsibility for the content of external Internet sites. Other websites that we link to are owned and operated by third parties and Farleigh Hospice has no control over them. The fact that we include links to other websites does not mean that Farleigh Hospice approves of or endorses any other third party website or the content of that website. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owned or operated by third parties.


Changes to Privacy Policy

We keep our privacy policy under regular review and will update this policy from time to time. This privacy policy was last updated on 23rd November 2017.


How to contact us

Post:     Farleigh Hospice, North Court Road, Chelmsford, Essex CM1 7FH

Email:   [email protected]

Phone:  01245 457300