How can we help you? Patients Care in the community Care in the community Many people with a life-limiting illness prefer to be cared for in their home environment. Our Community Care Team work hard to enable you to be cared for in the place of your preference. Specialist advice and symptom control Our Clinical Nurse Specialists and Allied Health Professionals provide specialist advice, symptom control, and care to ensure you remain comfortable and symptom free. They don't provide hands-on nursing care, but can help to arrange this with your District Nursing Team if needed. Practical help and emotional support Our Hospice at Home Team provide practical help and emotional support, if you wish to be cared for at home during the advanced stages of your illness. They will work alongside your District Nurse, GP, and other health and social care professionals to help improve your level of comfort and well-being and avoid unwanted hospital admissions. Our Hospice at Home Team provide short-term care, generally for a maximum of 4 weeks. The number of visits will vary depending on your needs and the level of support you require. The team are available to provide care between 8am and 8pm, 7 days per week. Telephone advice on symptoms and care If you have any questions, need support or advice, or would like to speak to someone about your illness, our hospice team is available to talk via our advice line. They are able to give advice on symptoms, nursing care and other needs relating to life-limiting illness. At times it may be necessary to seek advice from other professionals, or direct you to another service such as your GP. Any health professional who is involved with a person affected by life-limiting illness can also call the advice line, with their permission. The advice line is available between 8am and 8pm, 7 days a week, on 01245 455478. Please note: This is NOT an emergency service. If urgent medical attention is required, please contact your GP in the first instance. If it is outside your GP’s normal working hours, you will need to contact NHS 111. Medical visits Our Doctors are specialists in palliative medicine and can visit you at home to help with more complex symptoms. They will liaise with your District Nurse, GP, and other health professionals as needed. Therapy visits If you are unable to attend our Day and Therapy Services, our Therapy Team can visit your home environment to help maintain your mobility and independence. They can help you manage complex symptoms such as fatigue and anxiety, as well as improving your comfort and assessing your equipment needs to keep you as active as possible. Emotional support We are able to visit you, to sit and discuss the significant emotional impact of being diagnosed with a life-limiting illness. Find out more about emotional support here.